FAQ

How do I contact Gatehouse?

Our contact details are:

Gatehouse Books Limited 
PO Box 965 
Warrington 
WA4 9DE

Tel: 01925 267778
Email: info@gatehousebooks.com

Other ways to order

If you do not wish to shop with us online, we welcome direct orders by post, telephone or email. Gatehouse Books are also available to order from your local bookshop and Amazon. It helps to know the ISBN number, title and author of the publication you wish to purchase.

We can supply an invoice on request. Please contact us to place your order. 

How do I pay?

Payment for online orders is by credit card, debit card or PayPal via the secure Shop Pay payment gateway. For direct orders, we also accept payment by BACS in Pounds Sterling (please contact us for BACS payment details) or by cheque. Cheques should be made payable to Gatehouse Books Ltd.

Delivery & Postage

We aim to dispatch orders within 3 working days. All orders received will be dispatched within 7 days unless we advise you otherwise.  

We operate a scaled delivery charge based on the weight of the package and the delivery destination. This charge will be calculated during the checkout process. We offer FREE UK delivery on website orders over £100 ex VAT. Please note that recipients of orders outside the UK are responsible for any import duties. 

How do I download an Audio MP3 or PDF file?

When you purchase a downloadable product such as an Audio MP3 or a PDF, you will receive an order confirmation email from us, followed by a ‘Your downloads are ready’ email, which contains the download link. Click on the Download Link in the email. The file will open in your browser. To save the file to your PC, right click your mouse button and then select Save as... or type Ctrl+S.

VAT

Our VAT Registration Number is 868-9820-54. Orders received from UK customers will be subject to VAT at the prevailing rate. Books and digital books are exempt from VAT. For all other products, prices shown on our website are exclusive of VAT. For orders from the EU, VAT will be charged unless you can provide your EU VAT Number, in which case please contact us and we will process your order off-line. Orders from outside the EU are not subject to VAT.