Terms & Conditions of Sale
Please read these terms and conditions carefully before placing an order with us. By placing an order you are signifying your acceptance of these terms and conditions and will be legally bound by them. If you are not happy with any of these terms and conditions then please do not proceed with your order but contact Gatehouse Media for further information. These terms and conditions and your use of our web site are governed by English law. This does not affect your statutory rights.
This web site and our terms and conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to receive requests for products from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.
Returns & Exchanges
Once your order has been placed, and before it is shipped, you have a right to cancel your order. If you need to cancel your order, you must contact Gatehouse Media immediately on +44 (0)1925 267778.
Gatehousebooks.com offers a returns policy. If you are not satisfied with the product/s that you have purchased you may return them within 14 days of receipt. We will issue a full refund or exchange* the item, provided that the product/s are returned complete, in perfect condition, within their original packaging with the original receipt. Please note the original postage charge will not be refunded. You will be required to arrange and pay for the return of the product/s to Gatehouse Media. This includes any customs or import duties levied on the returned product/s (only applies to non European Union countries).
This returns policy does not affect your statutory rights.
*If you wish to exchange an item for an item of higher value, any difference in price must be paid, prior to the new item being dispatched. If you wish to exchange an item for a lower priced item, we will refund the difference in price between the two. Full postal charges are applicable to any exchange.
Returns & Exchange Procedure
Please contact us via the contact page or with the following email address firstname.lastname@example.org. We will then confirm the return of the product within 48 hours by email and ask you to send both the original receipt and parcel to: Gatehouse Media Ltd, PO Box 965, Warrington, Cheshire, WA4 9DE, England. For your own protection, we recommend that you send your package using a signed for delivery service (Royal Mail Recorded or Special Delivery) as we cannot be held responsible for packages lost in the post. We will only refund the item once we have physically received the package. Please ensure that you wrap the package securely. Please note that a refund cannot be made without the original receipt.
Payment & Taxes
Gatehousebooks.com accepts most major credit cards including Visa, MasterCard, Switch, Solo and Delta. Gatehousebooks.com utilises address verification and filters for authenticity on all credit cards. Attempts to purchase items with a stolen credit card will be identified and details will be submitted to the police and appropriate authorities with immediate affect.
All prices quoted on this website are accurate and are quoted in pounds sterling. Credit cards will be charged in pounds sterling and your card issuer will determine the appropriate exchange rate. We accept no responsibility for the differences in exchange rates. For an estimated rate please visit www.xe.com
Please note that additional charges for Customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. No additional charges will be added for the UK and other European Union Countries.
Gatehouse Media Limited is registered for VAT. VAT will be charged in accordance with the requirements of HM Revenue & Customs.
All orders received will be dispatched within 7 days unless we advise you otherwise.
We operate a scaled delivery charge based on the weight of the package and the destination. This charge will be calculated during the checkout process. Please note that recipients of orders outside the UK will be responsible for any import duties.