Frequently Asked Questions

How do I contact Gatehouse?

Our contact details are:

Gatehouse Media Limited
PO Box 965
Warrington
WA4 9DE

Tel: 01925 267778
Email: info@gatehousebooks.com

Other ways to order

If you do not wish to shop with us online, we welcome direct orders by post, telephone or email. If you are an organisation requiring an invoice, please provide a purchase order number. Gatehouse Books are also available to order from your local bookshop. It helps to know the ISBN number, title and author of the publication you wish to purchase.

How do I download an Audio MP3 or PDF file?

When you purchase a downloadable product such as an Audio MP3 or a PDF, you will receive a confirmation email from us which contains a link to the download.

  1. Click on the (download) link in your confirmation email. The file will open in your browser.
  2. To save the file to your PC, right click your mouse button and then select Save as... or type Ctrl+S.

 Alternatively:

  1. Log in to My Account.
  2. From the menu on the left hand side, click on My Downloadable Products.
  3. To start the download, click on the title to download - the file will open in your browser for you to print or save as required.
  4. To save the file to your PC, right click your mouse button and then select Save as... or type Ctrl+S.

How do I pay?

Payment for online orders is by PayPal, credit card or debit card (including Visa, MasterCard, Maestro, Visa Electron, American Express and JCB) via a secure Worldpay page. For direct orders, we also accept payment by cheque or BACS in Pounds Sterling (please contact us for BACS payment details). Cheques should be made payable to Gatehouse Media Ltd.

Delivery & Postage

We aim to despatch orders within 3 working days. All orders received will be dispatched within 7 days unless we advise you otherwise.  

We operate a scaled delivery charge based on the weight of the package and the delivery destination. This charge will be calculated during the checkout process. We offer FREE UK delivery on website orders over £100 ex VAT.

VAT will be added to the P&P charge for deliveries to the UK and Europe. Please note that recipients of orders outside the UK will be responsible for any import duties. 

VAT

Orders received from UK customers will be subject to VAT at the standard rate. Books are exempt from VAT. For all other products, prices shown in the online catalogue are inclusive of VAT. Please note that VAT will be added to the P&P charge for deliveries to the UK and Europe. Our VAT Registration Number is 868-9820-54. For orders from elsewhere in the European Union, we have to charge tax at 20% unless you have a Sales Tax Number (the equivalent of the UK VAT Registration Number) in which case, please contact us and we will process your order off-line. Orders from outside the European Union are not subject to VAT.